When is the payment?

Reservation, Change, Cancellation

When is the payment?: Please pay for it when you arrive.
Please tell us about check-in and check-out times: Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.
When will the cancellation fee be charged?: Cancellation fee will be charged from 3 days in advance
※If there is a separate cancellation policy in the accommodation plan, that will take precedence.
Can I make a reservation by phone?: Yes. For reservations by telephone, please contact the Reservation Center: 03-6830-3912（8:00～22:00）

Contact us on the day of the hotel representative: 026-278-1811
I'd like to change or cancel my reservation.: ・[Web reservation]

　　　You can check, change, or cancel your reservation from the link described in the reservation confirmation email or the "Reservation confirmation page" of the reservation site you used.

・[Phone reservation]

　　　Reservation Center: Please contact us at 03-6830-3912 (8:00-22:00).

・If you have any questions, please feel free to contact the hotel representative (026-278-1811).
I booked a plan without meals. Can I add dinner or breakfast?: We accept additional meals at the hotel site.
Do I need to make a reservation for a shuttle bus from Nagano Station? Do you have a timetable?: Free shuttle bus is available on a first-come, first-served basis.

Please see here for timetables and platform information.

If you have any questions, please contact the hotel. TEL： 026-278-1811
Tell us about all-inclusive: Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, large public baths and some activities (local Discovery).

※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).
How many dogs can I stay in the dog friendly room?: You can stay up to 3 people. The plan fee includes the usage fee for one animal.
After the second animal, ¥3,000 (including consumption tax) will be charged separately for each animal.
Do you have a room where you can smoke?: No. Non-smoking rooms are available only. Please use the smoking area on the first floor.
Could you tell me about accommodation terms?: Please see here for accommodation terms.

Return to Page Top

About Restaurant and Cooking

Please tell me about the restaurant opening hours.: Location: 1st floor restaurant "Locavore"
Breakfast buffet 7:00 to 9:30 (last entry 9:00)
Dinner Buffet 17:30-21:00 (last entry 20:30)
※It is subject to change due to circumstances.
※Our hotel has introduced VACAN, which distributes congestion and waiting times. We will inform you of the order by e-mail when it is crowded.
If you are allergic, how can I contact you and respond?: Please enter / tell us if you have any allergies or details at the time of booking.

If you can ask the staff on the day, we will respond as much as possible.

Please see here for more details.
Can I reserve a seat?: We don't accept it.
Can I reserve breakfast and dinner time?: We do not accept it, but if the number of guests is large, we will cooperate with the time limit with a numbered ticket.
Can I use the restaurant with my dog?: Please refrain from it. Dogs cannot use public spaces such as restaurants and public baths.
Can I bring food and drink?: Please refrain from it. Food and drinks are not allowed to be brought to the restaurant.
Can the restaurant be used in yukata and slippers?: It can be used by wearing yukata and slippers provided by the hotel.
Can I eat food in my room?: We don't accept it.

Return to Page Top

About Rooms

Tell me about the futon laying.: Japanese-style rooms and Japanese-Western rooms are laid on futons in advance.
Do you have room clothes?: Free size yukata is available in the guest room.

Please bring your child's work clothes from the amenity corner.

SS size and LL size yukata will be replaced at the front desk.
Tell me about air conditioning in the room.: We use centrally controlled air conditioning throughout the building. Only air volume can be adjusted in the guest room.
What amenities do you have?: 【Inside the room】 Shampoo, conditioner, body soap, toothbrush, toothpaste, cotton swab set, razor, comb

Indoor bath Shampoo, conditioner, body soap, body lotion, cotton swabs, tissues, shampoo for children, body soap for children, cleansing (female bath only), skin lotion (female bath only), milky lotion (female bath only)

※Shower caps are not available in the guest rooms or in the public bath.
Please tell us about room equipment, rental equipment, and facilities in the hotel.: Room Facilities: TV / Internet connection (Wi-Fi) Wi-Fi / Refrigerator / kettle / hair dryer / towel / bath towel / slippers / yukata
Rental equipment: Trouser press / Iron / Humidifier / Fan
Facilities in the building: Vending machine / coin laundry (charged)
Can I rent baby cots and bed guards?: Baby guards are not available for rent. Baby cots are available for rent, so please let us know when you use them.
Is it possible to attach a bed to a bed or put it on a wall?: It is not possible to prepare the beds together.

It is possible to prepare a bed with a wall.
Please tell me about cleaning when you stay overnight: We do not basically clean up for consecutive nights.

If you would like to clean, please put a cleaning card on the doorknob by 10:00.

For environmental consideration, we will clean between 10:00 and 14:00 without changing sheets and towels.

If you would like to change sheets and towels, please place the "Eco Card" at the room desk on the bed.

Return to Page Top

About the Lounge

When is the lounge available?: [Business hours]

・15:00-18:00 Ragu / Evening Social

・21:00-23:00 Chotto (a little) / night cap

・15:00 to 23:00 / Hot spring lounge

The content of the offer varies depending on the time of day, so please change the time and use it.
Can I bring drinks and sweets back to my room?: You can only use it in the lounge. You can't take it out into the room.
Can I use the lounge day trip?: You can't use it.

Return to Page Top

Indoor bath

When can I use the public bath?: Available hours 6:00 to 10:00 (last entry 9:30) / 15:00 to 23:00 (last entry 22:30)
Do you have towels in the public bath?: No. Please bring it from the guest room.
Do you have a shampoo for children?: It is available in the public bath.
Can I use it even if I have a tattoo?: Please take a bath after using a tattoo cover seal.

Tattoo cover seals are sold at the front desk for 200 yen per sheet.
Can the locker in the dressing room be locked?: There is a locker with a lock in the dressing room.
Do you have a private bath?: No.
Is there a replacement for men and women in the public bath?: No.
Can I take a day trip bath?: I don't accept it now.

Return to Page Top

Other

Tell me about access: [Public transport]

・From Tokyo: Approx. 30 minutes by taxi from Nagano Station on the JR Nagano Shinkansen / Approx. 40 minutes by route bus

　※JR Nagano Station Free shuttle bus available / First-come, first-served basis (reservations are not accepted)

・From Nagoya: About 15 minutes by taxi from Shinonoi Station on the Shinonoi Line of JR Chuo Main Line

[Car]

・About 2 minutes by car from Nagano IC

・About 20 to 30 minutes by car from Zenko-ji and Nagano Station.

Please see here for more information.
Is there a parking lot?: There is a free outdoor parking lot (270 cars). ※Large cars can also be parked.
Attached EV charger
・4 Tesla superchargers
・1 quick charger
・2 ordinary chargers
Do you have vending machines?: It's on the first floor.
Do you have a microwave oven?: It's on the first floor.
Is there a smoking area?: There is a smoking area on the first floor.
Can I leave my baggage?: Please use the free locker in the Baggage Room on the first floor.
Do you have coin laundry?: It's on the third floor. Operating Hours: 6:00～23:00
Are there commercial facilities around the hotel?: There are convenience stores, supermarkets and drugstores within a 5-minute walk.
Can I use Wi-Fi?: After selecting "Accor", enter your e-mail address to connect to Wi-Fi.
Do you handle medicines?: We cannot provide medicines to customers at our hotel.
Do you have an ice machine?: No. Please purchase it at the shop on the first floor.
Can you keep cold storage items and frozen items?: We do not store cold or frozen items.

Return to Page Top

LANGUAGE

FAQ/CONTACT
Frequently Asked Questions and Inquiries

Reservation, Change, Cancellation

About Restaurant and Cooking

About Rooms

About the Lounge

Indoor bath

Other