Tell me about the air conditioning in the room.

About reservation

When is the payment?

Please pay your bill upon arrival.

Please tell me about check-in and check-out times.

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

When will the cancellation fee be charged?

Cancellation fee will be charged 3 days before
※If there is an individual cancellation policy in the accommodation plan, that will take precedence.

Can I make a reservation by phone?

Yes. To make a reservation by phone, please contact the Reservation Center: 03-6830-3912（8:00～22:00）

Contact us on the day of the hotel representative: 026-278-1811

I'd like to change or cancel my reservation.

To change or cancel your reservation, please use the website you booked.
If you make a reservation by phone, please contact the Reservation Center TEL: Please contact us at 03-6830-3912 (8:00-22:00).

I booked a plan without meals. Can I add dinner or breakfast?

We accept additions of meals at the hotel.

Do you have a shuttle bus?

Mercure Nagano Matsushiro Resort & Spa operates a shuttle bus between Hotel and JR Nagano Station that can be used by guests staying and returning home. (Free, no reservation required)
If you have any questions, please contact the hotel. TEL： 026-278-1811

※Access for more information| Take a look at the free shuttle bus

Tell me about all-inclusive

Accommodation rates include dinner, breakfast, basic drinks in the lounge, snacks, public baths and some activities (local Discovery).

※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).

How many dogs can stay in the dog friendly room?

Up to three people can stay. The plan fee includes the usage fee for one animal.
3,000 yen (including consumption tax) will be charged separately for the second and subsequent animals.

Do you have a room for smoking?

No. Non-smoking rooms are available only. Please use the smoking area on the first floor.

Could you tell me about the accommodation terms?

Click here for the terms of accommodation.

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About restaurants and dishes

Tell me about the restaurant's business hours.: Location: 1st floor restaurant "Locavore"
Breakfast buffet 7:00 to 9:30 (last entry: 9:00)
Dinner Buffet 17:30 to 21:00 (last entry 20:30)
※It is subject to change depending on circumstances.
※Our hotel has introduced VACAN, which distributes congestion and waiting times. We will inform you of the order by e-mail when it is crowded.
Please tell us about food allergies.: Please check here for allergy policy
Can I reserve a seat?: We don't accept it.
Can I reserve breakfast and dinner time?: We don't accept it.
Can I use the restaurant with my dog?: Please refrain from it. Dogs are not available in public spaces such as restaurants and public baths.
Can I bring in food and drink?: Please refrain from it. Food and drinks are not allowed to be brought to the restaurant.
Can the restaurant be used in yukata and slippers?: It can be used by wearing yukata and slippers provided at the hotel.
Can I eat food in my room?: We don't accept it.

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About Rooms

Could you tell me about the futon laying?: Japanese-style rooms and Japanese-Western rooms are covered with futons in advance.
Do you have room clothes?: Free size yukata is available in the guest room.

Please bring your child's work clothes from the amenity corner.

SS size and LL size yukata will be replaced at the front desk.
Tell me about the air conditioning in the room.: We use centrally controlled air conditioning throughout the building. Only the air volume can be adjusted in the guest room.
What amenities do you have?: [Amenity Corner on the 1st floor] Toothbrush, toothpaste, cotton swab set, razor, comb

Indoor bath Shampoo, conditioner, body soap, body lotion, cleansing (female bath only), skin toner (female bath only), milky lotion (female bath only), cotton swabs, tissues, body soap for children, shampoo for children

【Rooms】 Shampoo, Conditioner, Body Soap
Please tell us about room equipment, rental equipment, and hotel facilities.: Room facilities: TV / Internet connection (wireless LAN) Wi-Fi / Refrigerator / kettle / Hairdryer / Towel / bath towel / slippers / yukata
Rental equipment: Trouser press / Iron / Humidifier / Fan
Facilities: Vending machine / coin laundry (charged)
Can you rent a baby bed or bed guard?: Baby guards are not available for rent. Baby cots are available for rent, so please let us know when you need it.
Is it possible to attach a bed and a bed or put it on the wall?: It is not possible to prepare the beds together.

It is possible to prepare a bed by putting it on the wall.
Please tell me about cleaning when you stay overnight.: We do not usually clean up for consecutive nights. After the second night, we will put a new towel on the doorknob.

If you wish to dispose of garbage or collect towels, please take them out to the aisle.

If you wish to clean, please put the cleaning card to the doorknob by 10:00.

We will clean it between 10:00 and 14:00.

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About the Lounge

When is the lounge available?: [Opening hours]

・15:00 to 18:00 Rakugu / Evening Social

・21:00-23:00 Chotto (a little) / nightcap

・15:00 to 23:00 / Hot spring lounge

The contents of the offer vary depending on the time of day, so please use it differently.
Can I bring drinks and sweets back to my room?: It is only available in the lounge. You can't take it out to the room.
Is it possible to use the lounge day trip?: You can't use it.

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Indoor bath

When can I use the public bath?: 6:00 to 10:00 (last entry: 9:30) / 15:00 to 23:00 (last entry: 22:30)
Do you have towels in the public bath?: No. Please bring it from the room.
Do you have shampoo for children?: It is available in the public bath.
Can I use it even if I have a tattoo?: Please take a bath with a tattoo cover seal.

Tattoo cover seals are sold at the front desk for 200 yen per sheet.
Can the locker in the dressing room be locked?: There is a locker with a locker in the dressing room.
Do you have a private bath?: No.
Is there a gender change in the public bath?: No.
Can I take a day trip bath?: I don't accept it now.

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Others

Tell me about access: [Public Transportation]

・From Tokyo: About 30 minutes by taxi from Nagano Station on the JR Nagano Shinkansen, or about 40 minutes by local bus

　※Nagano Station free shuttle bus available / Reservation required

・From Nagoya: About 15 minutes by taxi from Shinonoi Station on the Shinonoi Line of JR Chuo Main Line

[Car]

About 2 minutes by car from Nagano IC. About 20 minutes by car to Zenko-ji Nagano Station.

Please see here for more details.
Is there a parking lot?: There is a free outdoor parking lot (270 cars). ※Large cars can also be parked.
EV charger
・4 Tesla superchargers
・1 quick charger
・2 regular chargers
Do you have vending machines?: It's on the first floor.
Do you have a microwave oven?: It's on the first floor.
Do you have a smoking area?: There is a smoking area on the first floor.
Can I leave my luggage?: Please use the free locker in the baggage room on the first floor.
Do you have a coin laundry?: It's on the third floor. Business Hours: 6:00～23:00
Are there any commercial facilities around the hotel?: There are convenience stores, supermarkets, and drugstores within a 5-minute walk.
Is Wi-Fi available?: After selecting "Accor", enter your e-mail address to connect to Wi-Fi.
Do you handle pharmaceutical products?: We cannot provide medicines to customers at our hotel.
Do you have an ice machine?: No. Please purchase it at the shop on the first floor.
Can you keep cold and frozen items?: We do not store cold and frozen products.

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LANGUAGE

FAQ/CONTACT
Frequently Asked Questions and Inquiries

About reservation

About restaurants and dishes

About Rooms

About the Lounge

Indoor bath

Others