Regarding the congestion status of check-in

2024/09/23

Thank you very much for your continued patronage of Mercure Nagano Matsushiro Resort & Spa.

Due to the fact that it is currently being used by a large number of customers, we have to wait at check-in often.
In particular, it may take some time to check-in at the peak of weekends and holidays.

[Very crowded time] 15:00～17:00

We understand that this may cause inconvenience to our customers, but we ask for your understanding and cooperation.